Air Europa
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Air Europa Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Air Europa has 1.8 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Air Europa to a friend or colleague.
- Rating Distribution
Pros: Price is good, Cheap, Cheap glight.
Cons: Customer service, Many technical difficulties, Not willing to help customers.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Air Europa has 1.8 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
40% of users would likely recommend Air Europa to a friend or colleague.
- Rating Distribution
Pros: Price is good, Cheap, Cheap glight.
Cons: Customer service, Many technical difficulties, Not willing to help customers.Recent recommendations regarding this business are as follows: "Don’t fly Air Europa", "Chase them straight away!", "You never expect to have to deal with customer service but this airline you don't want to deal with them.", "Never trust what they tell on the phone", "Don’t bother".
Most users ask Air Europa for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Air Europa Reviews
"Loosing papers"
Good evening, at December 8th,I travelled with a child from Madrid to Keflavik, by Barcelona, and I lost the papers that the azafata gave to me, and I'd like...
"External customer service department - and you PAY for it"
Charged $68 for an external agency to correct Air Europas computer problem. AE rep told it would be $2 and told me they would refund me. One week later and no...
External customer service department - and you PAY for it
- Cheap glight
- Impossible customer service
Preferred solution: Price reduction
Abusive charging
Preferred solution: Full refund
User's recommendation: Don’t fly Air Europa
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Loosing papers
Preferred solution: One copy of the azafata papers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ticketing authority request
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Delayed or lost baggage
Company fixed the issue and I have been provided with apology. Air Europe but with out any contribution I lost several business meetings
Preferred solution: Deliver product or service ordered
Madrid, Madrid
Customer service has been a nightmare to deal with
So I bought airline tickets to meet up with my mom in Europe for vacation. My airline was air Europa and my moms airline was Lufthansa.
Both airlines lost our luggage which of course really sucks. But trying to get in contact with air Europa was a living nightmare. Their customer service is a negative 5. They would hang up on me, I can't count the times they hung up on me.
But I'm persistent. They had no idea where my luggage was and told me" ahhh it could take weeks if the luggage is found" this was the second day without luggage, ( I had no clothes, going commando) and I had booked excursions everyday that I didn't want to miss so giving that info I bought a small wardrobe and a couple of necessities. Fortunately my luggage arrived at my hotel the next day but they gave me no info that they had found it is I wouldn't have bought the clothes I bought which took up all the extra room in my luggage I had saved for souvenirs. Anyways the airline said they would cover a portion of my expenses but trying to get a hold of someone to figure that out has been a nightmare and when I did send my receipts in.
They sent me an email back in Spanish which made it difficult to understand but they stated I sent my receipts in too late past the 21 days (in reality it was around 20days...really?!?!). But now having to re-call them and of course I have already been hung up on multiple times. So not worth ever dealing with this airline again.
My moms luggage was lost by Lufthansa and they knew where the luggage was. It did take a couple of days longer to get if but their customer service was so much more helpful and kind.
They never hung up the phone on us. They were informative about where the luggage was in transit and were willing to compensate for what we had to buy . I would definite fly them again.
But KLM/Air Europa a BIG NO. I had the worst customer service experience out of any customer experience I have ever had to deal with.
PIR MADUX67784
ref: MADUX67784A2023****
- Currently no pros but i did arrive to my destination safe
- Customer service
- Did not compensate for my items purchase when lost luggage
- Do not follow thru with what they say
Preferred solution: I would like the compensation they said they would give me for the items I had to purchase since they lost my luggage
User's recommendation: You never expect to have to deal with customer service but this airline you don't want to deal with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No response to issue
Preferred solution: Price reduction
User's recommendation: Chase them straight away!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Balham, Lambeth
Change flight
User's recommendation: Never trust what they tell on the phone
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Lost lage in air port Miami
User's recommendation: I will never recommend anybody to travel without a robot. Very bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amman, Al Asimah
Lost my bags
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Changing flight
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not able to change my ticket
- Good aircraft
- Louzy service
Preferred solution: Another flight back home
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
Lost suitcase
- Not dealing well with personal luggage
Preferred solution: Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor inept customer service
Preferred solution: Full refund
User's recommendation: Don’t bother
Change ticket
Preferred solution: Back my fly ticket whit pet
Melbourne, Victoria
Avoid at any cost!!!
User's recommendation: Read all reviews and avoid if you can
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